SHIPPING AND RETURNS

All our products are crafted in small batches for Mirta Wholesale retail partners. This is how we can ensure the sustainability of production, avoiding any fashion waste, and the uniqueness of each item. Please note that the exact delivery time is highlighted in each product page.
Please note that if you would like a customized piece (e.g. different color, different leather) the production time varies by product. Please get in contact with us at wholesale@mirta.com if you would like a feedback from the artisan on exact production time.

For any further question, feel free to contact us at wholesale@mirta.com .

ORDERS AND CANCELLATIONS

To purchase one or more products on Mirta Wholesale, you must fill out the online order proposal form on our platform and send it electronically to Mirta Wholesale. By completing the checkout process on the checkout page, you are offering to purchase the products from us.

Hence, after your check-out on our platform, the order will be considered as an order proposal, and as such still not confirmed. The Retailer will have 48 hours to send changes or cancellations to Mirta Wholesale, an e-mail can be sent to your Account Manager with cc wholesale@mirta.com. Mirta Wholesale will send you an invoice related to your order, and from then this will be confirmed and noteditable. After the first order, the Retailer will become a Mirta Wholesale Partner.

Any cancellation request submitted after 48 hours from the order’s confirmation won’t be accepted.

Mirta Wholesale will not accept changes after the Retailer received the related invoice, as your order will be sent to our Brands to proceed with the production.

In case of exceptions related to our Brands, the chance of proceeding with a refund will be communicated to the Retailer.

Mirta Wholesale gives our Mirta Wholesale Partner the opportunity to request co-branding, you just need to write an email to your Account Manager with cc wholesale@mirta.com.


SHIPPING FEES, TAX AND DUTIES

In Mirta Wholesale you can find products that are tagged as “Ships Immediately”, which means that the products are ready to be shipped and don’t require any crafting time, or products that are tagged as “To be crafted” which means that our Brands need to create your unique pieces from scratch. Please note that you can check the crafting time in the product page, but the shipping will be confirmed by your Account Manager in the order confirmation email.

All the pieces in one order will be shipped in one single shipment once all the pieces are ready to be shipped: if there are significant differences in production times, the Retailer can specify that they wish for their products to be delivered separately by writing an email to wholesale@mirta.com, and the request will be evaluated internally.
We provide shipping in 3-4 working days with our global courier partners (FedEx and DHL). Please note that the delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information for your package(s).

For any further questions, feel free to contact us at wholesale@mirta.com.

Shipping costs are charged at checkout based on the rates provided by our various global courier partners and are different based on geographical area.

VAT for Italian customers will be calculated at checkout as prices exclude any tax or duty.

Duties for all non-Italian customers will be communicated by your Account Manager, which will send you an invoice for the payment of duties related to your order. 

The Retailer is responsible for the payment of any import taxes and all other non-customs-related local sales taxes, which are the customer’s responsibility, and MIRTA Wholesale is not responsible for reporting or paying additional local taxes to states, additional fees. Mirta Wholesale will send you all the documents.

All destinations are delivered on a DDP (Delivery Duty Paid) basis, which means that Mirta Wholesale will take care of contacting customs on your behalf. Indeed, relevant import taxes and duties paid by the Retailer are processed by MIRTA Wholesale once your order has been shipped.

PAYMENT TERMS

MIRTA accepts the following payment methods:

  1. Payment at the order checkout (Credit card/Pay Pal/Bank transfer): the payment will be reserved and won't be captured until the order has been approved.

  2. Ask for a custom payment method (which can include a deposit or Net 30/60)

The payment methods on Mirta Wholesale are:

  • Credit card: when you place orders online, Credit Card details are entered into a protected online banking system provided by Stripe. Visa, Mastercard, American Express are accepted. Please visit: www.stripe.com for further information.

  • PayPal: Mirta Wholesale accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

  • Alma: Mirta Wholesale accepts payments from Alma Accounts and reserves the right to process orders only if shipped to the same address that the verified Alma account is registered with.

(Please note that for payments made through Credit card, PayPal and Alma, the payment amount is not captured immediately but it will be reserved. The payment will be captured place after the order confirmation has been sent).

  • Bank transfer: Mirta Wholesale will contact you and send you the IBAN code to proceed with the payment.

Bank account held in the name of: AILATI TECHNOLOGY S.R.L.
Bank name; Banca Credit Agricole
IBAN: IT29I0623001627000046580630
BIC: CRPPIT2P227

  • Ask for a custom payment method: after clicking on this option at checkout, you will be contacted by your Account Manager that will ask for your Company details to verify your information with a third part company. After this process, you will receive your information to proceed with the payment. The payment could be concluded with a request of deposit or with a Net 30/60 days before delivery.

Please note that the deposit will not be refunded as it will be taken as a warranty for our Brands to start this production of your goods.

RETURN POLICY

In case of damaged or non-compliant goods, MIRTA Wholesale must receive a request for return within 7 days after receiving the original purchase. To proceed with the return, you just need to send an email to your Account Manager with cc wholesale@mirta.com.

In case of missing goods, please contact your Mirta Wholesale Account Manager.

Items must be returned using exclusively the return documentation provided by Mirta Wholesale: any parcel returned through different couriers or transport labels not authorized by Mirta won't be accepted and the return won't be processed.

Customers that decide not to use Mirta's documentation and proceed to return their items through third-party couriers and their transport labels will be fully responsible for the shipment and the delivery of the parcel. Mirta will not be responsible for lost, misplaced, undelivered parcels shipped with couriers and documentation not approved by Mirta Wholesale.

Once your return will be approved you will receive an email from Mirta where you can schedule a free pickup at your location of preference within 7 days. The refund will be issued in the form of a gift card.

Any parcel shipped by customers outside of the return window won't be accepted by Mirta.

Products that cannot be returned

  • Customized or personalized products

  • Used and second-hand products

The products must be returned with their tags and in the same conditions Mirta Wholesale delivered them to the Retailer.


MIRTA MATERIAL

You can request to your Account Manager the authorization to use any MIRTA Wholesale photographic material for products you have purchased directly from us upon request; you may not use any MIRTA Wholesale photographic material for products you have not purchased directly from us; in some cases, we will allow you to use our marketing material but only for products that you purchased through our platform.

By conducting your first purchase on the MIRTA Wholesale platform, you are agreeing to these Terms & Conditions.