Considering the evolving COVID-19 situation, we want to share an update on Shipping and Customer Service to all of you.
During this period, we are continuing to operate safely. Moreover, we are taking multiple actions in order to keep supporting our Artisans while delivering the best possible service to our Customers.
Indeed, many of our Artisans had to temporary close their workshops or stores. As you can imagine, this can have a huge impact on a small family business. So, we are working closely with them to ensure they can keep selling their products on MIRTA also in these difficult times.
In particular, we are prioritizing the listing of all those products that can be shipped immediately while adding more of them on our platform day by day. In this way, we can enable customers around the world to shop online also in these times.
Moreover, we have updated all the product pages on the website to reflect the latest shipping times and delivery dates as well as made easier for you to browse through them and access this information. You can find at the top left of each product the following icons in order to highlight which product can ship immediately and which one requires to be crafted and so can take longer to be delivered.