All our products are handmade by our artisans in very small batches for MIRTA’s customers. This is how we can ensure the sustainability of production, avoiding any fashion waste, and the uniqueness of each item, which is crafted just for you. At the same time, we are aware that you cannot wait to receive our exclusive pieces. For this reason we built the fastest delivery process:

Step

Timing

You place the order

NOW!

We ship the product to you (Express Shipping)
1-2 days


Please note that if you would like a customized piece (e.g. different color, different leather) the production time varies by product. Please get in contact with us at hello@mirta.com if you would like a feedback from the artisan on exact production time. MIRTA's collection includes some highly unique pieces (e.g. handpainted, limited edition products) which require up to 2 months to be produced for you. Please note that the exact delivery time is highlighted in the description box of each specific product.

We provide Express shipping (1-2 days) for free with our global courier partners. Please note that delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).

For any further question, feel free to contact us.

SHIPPING FEES, TAX AND DUTIES

Shipping is free worldwide over €150 and it is provided by various global courier partners.

Shipping cost below €150 varies according to continent: Europe 15€, Americas 25€, Asia 30€.

Due to some administrative changes caused by Brexit we can currently not ship items below 135,- GBP to address in the United Kingdom. We hope to solve this issue shortly.

Import duties are included in the price shown on the website. In fact, all destinations are delivered on a DDP (Delivery Duty Paid) basis, which means you do not have to think about them. Indeed, relevant import taxes and duties are processed by MIRTA once your order has been shipped. You do not have to pay any additional fee after checkout, and we will take care of the whole process.

Import taxes are already included in the price shown at checkout. All other non-customs-related local sales taxes and personal import taxes are the customer’s responsibility, and MIRTA is not responsible for reporting or paying additional local taxes to states.


RETURN POLICY

We honor return requests made within 14 days after receiving the original purchase.

MIRTA accepts returns of unworn, unwashed, and undamaged items, with no signs of use for refund. If we receive a damaged or visibly used product we will return the product to you, without refund.
Please note that customized, personalized and exchanged products cannot be returned.

Returns must be packaged in the MIRTA box, which must be securely sealed with adhesive tape. In case our box is no longer available, you may use another type of packaging suitable for the shipment of our items.

To start a return, please navigate to https://www.mirta.com/returns and enter your order number and email and follow the steps. MIRTA will cover the return shipment and any customs fees for you. The refund will be processed within 14 working days upon arrival at our warehouse.

The refund will be processed towards the same payment method used for the original purchase.

If the original order was below the 150€ threshold for free shipping, the shipping fee will be excluded from the refund. If a partial return brings the total amount paid below 150€, the shipping amount will be deducted from the refund according to your local shipping rate.
If your order qualified for a free item, and by returning 1 or more items from that order, the order is now no longer qualified for a free item, the refund amount will be reduced by the original value of the free item, if the free item is not returned.

For orders paid by Credit Card, the refunded amount will be available to clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.

Refunds will be issued in the same currency as the original purchase. Any differences in the refunded amount are due to exchange rate fluctuations and will not be reimbursed.

Once your return has been approved, please drop it off at a courier partners' point or schedule a free pickup at your location of preference within 7 days. If the return is shipped after 7 days, a 10% restocking fee will be deducted from the to-be-refunded amount. Returns shipped more than 14 days after the approval will not be accepted and will be returned to the sender.

EXCHANGES

We honor exchange requests made within 30 days after receiving the original purchase. 

MIRTA accepts exchanges of unworn, unwashed, and undamaged items, with no signs of use. If we receive a damaged or visibly used product we will return the product to you, without refund or exchange.
In addition, customized or personalized products cannot be exchanged.  Exchanged items cannot be exchanged again or returned.

The to-be exchanged item must be returned packaged in the MIRTA box, which must be securely sealed with adhesive tape. In case our box is no longer available, you may use another type of packaging suitable for the shipment of our items.

To start an exchange, please navigate to https://www.mirta.com/returns and enter your order number and email and follow the steps. MIRTA will cover the return shipment and any customs fees for you. The exchange will be processed within 14 working days upon arrival at our warehouse. 

Once your exchange has been approved you have 14 days to use the provided shipping label before it and the exchange request expire. Exchanges shipped more than 14 days after the approval will not be accepted and will be returned to the sender.


MIRTA reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

In the case of defective or incorrect items, we invite you to immediately contact hello@mirta.com. MIRTA reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return.


Repair and restore

The artisans and MIRTA want you to enjoy your little piece of Italy as long as possible. The artisans crafted your product with so much care, and we want to do our part to extend that care to you.

We expect our pieces to be used a lot; it is really hard to resist using such beautiful products! With extended usage comes wear and tear, which can manifest itself in many ways; a few examples are; change in color shade, stitching loosening, scratches, and stretching. If you are unlucky, your product might get damaged, for example, a cut, a broken handle, liquid damage, or a ripped-off button.

We want you to use your proud piece with the same joy and delight as you did when it was just delivered, so it would be a shame if, for any reason, you cannot or won't use it anymore.

Luckily, because of the relationship we have with our artisans, we can offer a repair and restore service to you. This service allows you to send your product back to the artisans who crafted it for you so that they can repair any possible damage and try to restore the wear and tear as much as possible.

We consider this initiative as the next step in sustainable fashion, so we don't want to make a profit on it. We will charge you only to cover the shipping fees and to pay the artisans for their time. 

If you would like to ask the artisans that crafted your unique piece to restore it to its original state, you can write an email to hello@mirta.com. Please include a few pictures and a description of what you would like the artisan to focus on.

While we cannot guarantee that the artisan can restore your item to its original state, we will do our best to make that happen. From experience, we know that structural repairs are easier to fix than changing colors or scratches. We will provide you with a detailed response on the repair and restore possibilities before deciding if you would like to proceed.